Course Description

The recommendation begins where the discovery leaves off—with a clear consensus about the customer objectives. Representatives are not selling products and services, they're selling "solutions" that can help the customer reach his or her objectives. The final "confirming question" to the customer in which the representative and the customer agree that they have understood the customers' objectives correctly is the foundation for their recommendation. In this course, your representatives will learn the four-step recommendation process which is an essential part of customer interactions.

Contact Information

For more information or to sign up for Making Customer Recommendations contact The Success Institute at 1-225-769-4439 or email us at info@TheSuccessInstitute.us.