Course Description

Developing Performance Goals and Standards is one of the courses included in The Success Institute's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

Unless managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. It then illustrates the steps that gain team member agreement and commitment to those performance goals.

Course Objectives

When you have completed the Developing Performance Goals and Standards course, you will be able to conduct a successful meeting with a team member to coach them on how to perform a job, task, or skill by:

• Define goals, objectives and performance standards.
• Identify and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed, using concrete active language.
• Establish time limits for all performance standards.
• Involve team members in creating their own individual performance standards.
• Negotiate with team members to develop effective S.M.A.R.T.-based performance standards.
• Monitor team members' progress toward their goals by holding individual review meetings.

Contact Information

For more information or to sign up for Developing Performance Goals and Standards contact The Success Institute at 1-225-769-4439 or email us at info@TheSuccessInstitute.us.