Course Description

Resolving Conflicts is one of the courses included in The Success Institute's Supervision Series. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

Resolving Conflicts helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict.

Course Objectives

When you have completed the Resolving Conflicts course, you will be able to conduct a successful meeting with a team member to coach them on how to perform a job, task, or skill by:

• Distinguish between the two major sources of team member conflicts: personality clashes and work structure problems.
• Be aware of the positive and negative impacts of conflicts.
• Accept conflict as an inevitable part of all work situations, one that must be dealt with, not ignored.
• Establish a cooperative atmosphere to resolve conflicts when they arise.
• Help individuals involved in conflicts understand each other's point of view.
• Lead them to agree on the facts and a solution.

Contact Information

For more information or to sign up for Resolving Conflicts contact The Success Institute at 1-225-769-4439 or email us at info@TheSuccessInstitute.us.