BROWN BAG LUNCH WORKSHOPS
The perfect way to keep your employee’s skills fresh!
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First Impressions – Lasting Impressions
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Goal Setting & Action Planning
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Time Management – Getting Results Faster
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Professionalism in the Workplace
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Proper Business Etiquette
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DiSC
Assessment
– What is Your Customer’s Personality Style?
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Motivating Your Employees
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Coaching for Results
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Telephone Prospecting & Qualifying
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Planning Effective Sales Calls
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Questioning, Listening and Verifying – Sales Skills that Count
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Managing Sales Obstacles
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Professional Closing Techniques
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Making Effective Sales Presentations
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Turning Customer Service into Sales
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Delivering Customer Focused Service
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The Customer Service Transaction
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Dealing with Difficult Customer Situations
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Initiating the Outbound Call
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The Incoming Sales or Service Call
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Assigning Tasks Effectively
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Communicating with your Manager
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Dealing with Complaints
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Dealing with Conflicts
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Delegating Effectively
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Improving Work Habits
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Using Effective Discipline
Other short courses on various topics are available upon
request. Please consult with one of our training consultants to
customize a course to meet your organizations’ needs.
